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Newest windows update wiped out Thunderbird this am, need help reconstructing.

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  • Last reply by Toad-Hall

mbawealth
mbawealth
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Thunderbird reset lost all email addresses that had been connected. Lost all sub folders. How to I reconstruct?

Thunderbird reset lost all email addresses that had been connected. Lost all sub folders. How to I reconstruct?

Chosen solution

It is possible that everything is still there but Thunderbird is not pointing to the correct location, so appears blank.

Profile folders are hidden folders.

Make hidden folders and files visible:

Look to see if Profile folder is still there; info at this link to locate folders. If there is more than one Profile folder, check all profile names to see which has the mail accounts.

eg: C:\Users\user name\AppData\Roaming\Thunderbird\Profiles\Profile name\

then if Pop mail account look in 'Mail' folder for mail account name or if IMAP mail account 'IMAPMail' \ mail account name.

If you can see this, make a note of where it is.

Then in thunderbird,

  • 'Tools' > 'Account Settings' > 'Server Settings' for the mail account
  • Look at the bottom on the right side for 'Local Directory:'
  • click on 'Browse' button and locate the mail account name:

eg: C:\Users\Username\AppData\Roaming\Thunderbird\Profiles\profile name\Mail\mail account name

  • then click on OK to save changes.
  • Close and reopen Thunderbird.

Can you see the account and emails etc?

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

It is possible that everything is still there but Thunderbird is not pointing to the correct location, so appears blank.

Profile folders are hidden folders.

Make hidden folders and files visible:

Look to see if Profile folder is still there; info at this link to locate folders. If there is more than one Profile folder, check all profile names to see which has the mail accounts.

eg: C:\Users\user name\AppData\Roaming\Thunderbird\Profiles\Profile name\

then if Pop mail account look in 'Mail' folder for mail account name or if IMAP mail account 'IMAPMail' \ mail account name.

If you can see this, make a note of where it is.

Then in thunderbird,

  • 'Tools' > 'Account Settings' > 'Server Settings' for the mail account
  • Look at the bottom on the right side for 'Local Directory:'
  • click on 'Browse' button and locate the mail account name:

eg: C:\Users\Username\AppData\Roaming\Thunderbird\Profiles\profile name\Mail\mail account name

  • then click on OK to save changes.
  • Close and reopen Thunderbird.

Can you see the account and emails etc?