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how do you change your thunderbird e mail password - NOT the Master Password

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by sfhowes

geoghans
geoghans
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I went to my internet service provider and changed my e mail password. However Thunderbird wont accept my changed password. I am NOT referring to a "Master Password". Help.

geoghans@cogeco.ca

I went to my internet service provider and changed my e mail password. However Thunderbird wont accept my changed password. I am NOT referring to a "Master Password". Help. geoghans@cogeco.ca

Chosen solution

Rename or delete these two files - key3.db and signons.sqlite - from the profile folder, restart TB, and see if you can now enter your new password.

http://kb.mozillazine.org/Password_Manager#Troubleshooting

Help/Troubleshooting Information, click Show Folder to open the profile folder, exit TB, rename or delete the files, restart TB.

It might be worth accessing the account once via webmail just to confirm that the new password is working.

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All Replies (3)

user01229325
user01229325
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Go to Tools-Options-Security-Passwords-Saved Passwords

Remove the password for the account that you are working with. It might be there twice. Remove both.

Close and restart Thunderbird. The next time it needs a password it will ask for one.

No Menu bar with Tools showing? Press the alt key to make it appear.

geoghans
geoghans Question owner
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There are NO passwords to be removed........... That section has NO passwords whatsoever.

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Rename or delete these two files - key3.db and signons.sqlite - from the profile folder, restart TB, and see if you can now enter your new password.

http://kb.mozillazine.org/Password_Manager#Troubleshooting

Help/Troubleshooting Information, click Show Folder to open the profile folder, exit TB, rename or delete the files, restart TB.

It might be worth accessing the account once via webmail just to confirm that the new password is working.