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FireFox crashes when printing bigger pdf files

  • 3 replies
  • 6 have this problem
  • 5 views
  • Last reply by lscarb

lscarb
lscarb
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We are using the setting "Preview in FireFox" for pdfs and when we try to print a larger file (over 60 pages or so), the print progress bar makes it to about 90% and then FireFox crashes. We have the latest version, 27.0.1, and I've tried reseting Firefox under Help>Troubleshooting Info and also uninstalled and reinstalled the program but still having the same issue. I'm able to print the file just fine in other browsers (or at least in Chrome). Can someone please help?

We are using the setting "Preview in FireFox" for pdfs and when we try to print a larger file (over 60 pages or so), the print progress bar makes it to about 90% and then FireFox crashes. We have the latest version, 27.0.1, and I've tried reseting Firefox under Help>Troubleshooting Info and also uninstalled and reinstalled the program but still having the same issue. I'm able to print the file just fine in other browsers (or at least in Chrome). Can someone please help?

All Replies (3)

guigs
guigs
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My best guess would be to troubleshoot the printer settings in Firefox and then talk to the Printer Support. Fix printing problems in Firefox . If it continues to crash please submit a crash report and post it to a new question with the "bp-"


We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Current Firefox versions have enabled a built-in PDF Viewer that doesn't have all features that other PDF readers like the Adobe Reader have or may not function properly otherwise.

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer).

See also:

https://support.mozilla.org/kb/Using+the+Adobe+Reader+plugin+with+Firefox

lscarb
lscarb Question owner
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Here's the crash report ID:

3b19187d-ab62-49a3-86c2-89d5aa464410

When I go to "FireFox>Options/Preferences>Applications" and change pdf's from "Preview in Firefox" to "Use Adobe Acrobat (in Firefox)" it does fix the problem but it causes other issues with the SaaS program we're using.

Thanks, -Lance