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Netflix and Youtube will not play on Firefox but I can still hear sound and can pause with the space bar. Works fine on Internet Explorer.

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  • Last reply by kobe

jessiminx
jessiminx
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All of a sudden last night after Firefox restarted after an update I am no longer able to play Netflix or Youtube. I can hear the sounds from whatever I select to play but the browser is black and I can even pause using the space bar but no interaction with the cursor. Both Netflix and Youtube work fine on Internet Explorer... I tried updating plug ins, I tried uninstalling and reinstalling plug ins and I even uninstalled and reinstalled Firefox itself but nothing has helped. Not sure what steps to take next...

All of a sudden last night after Firefox restarted after an update I am no longer able to play Netflix or Youtube. I can hear the sounds from whatever I select to play but the browser is black and I can even pause using the space bar but no interaction with the cursor. Both Netflix and Youtube work fine on Internet Explorer... I tried updating plug ins, I tried uninstalling and reinstalling plug ins and I even uninstalled and reinstalled Firefox itself but nothing has helped. Not sure what steps to take next...

All Replies (1)

kobe
kobe
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Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.