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Constant 'loading cursor' and cannot navigate firefox.

  • 2 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

NinjaC15
NinjaC15
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When I open firefox it might load my home page but it has a constant 'loading cursor' that flashes. Its extremely slow to respond if it even responds at all. I have opened firefox in safe mode and reset firefox and the problem persists. As well as uninstalled firefox and reinstalled it. The problem persists even when I minimize the window. The cursor continues to flash the loading symbol. I am operating Window 8.1. If I hope to accomplish anything I have to use IE because I cannot get firefox to work at all. Any help would be very appreciated. Thank you! - NinjaC15

When I open firefox it might load my home page but it has a constant 'loading cursor' that flashes. Its extremely slow to respond if it even responds at all. I have opened firefox in safe mode and reset firefox and the problem persists. As well as uninstalled firefox and reinstalled it. The problem persists even when I minimize the window. The cursor continues to flash the loading symbol. I am operating Window 8.1. If I hope to accomplish anything I have to use IE because I cannot get firefox to work at all. Any help would be very appreciated. Thank you! - NinjaC15

All Replies (2)

FredMcD
FredMcD
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.