Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

no street names in google maps

  • 2 replies
  • 15 have this problem
  • 13 views
  • Last reply by mochilla

mochilla
mochilla
more options

Tried all recommendations from Mozilla help website, including plug-in update, safe mode and resetting Firefox. No success. Google maps opens with distorted street maps and no street names. Street picture works well. Google maps works well in other browsers. I am trying to avoid to have to uninstall Firefox. Please help.

Tried all recommendations from Mozilla help website, including plug-in update, safe mode and resetting Firefox. No success. Google maps opens with distorted street maps and no street names. Street picture works well. Google maps works well in other browsers. I am trying to avoid to have to uninstall Firefox. Please help.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
mochilla
mochilla Question owner
more options

Google Maps is now working fine after posting the problem and closing Firefox for about and hour. I believe the information sent by the online troubleshooter may have helped. Thank you.