Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when installed, changed my word documents to firefox documents, how do I correct this as they will not open now, please help!

  • 2 replies
  • 3 have this problem
  • 123 views
  • Last reply by SagaB

more options

In my document folder, when I downloaded and installed Mozilla Firefox, it changed my word documents to firefox documents and I cannot open them and do not know how to restore them to word documents. When I right click and try to use "open with" , word document is not an option in the program files, how do I get these documents restored? Please help!

In my document folder, when I downloaded and installed Mozilla Firefox, it changed my word documents to firefox documents and I cannot open them and do not know how to restore them to word documents. When I right click and try to use "open with" , word document is not an option in the program files, how do I get these documents restored? Please help!

Chosen solution

Thank you, thank you, THANK YOU!!!!! I can not tell you how grateful I am for your help, I was able to recover my documents because of your assistance. I did have to make a "tweak" to the program code by changing it to Office10 instead of Office 15 on your program executable. I am totally a technically challenged person and am ever so grateful for savvy persons like yourself to rescue ones like me! Thanks Again! Kindest personal regards, SagaB :)

Read this answer in context 👍 0

All Replies (2)

more options

If you've made Firefox your default browser, it should only handle web documents like .HTML files and .URL web shortcuts. I can't say what's gone wrong. As for how to fix it...

  1. Click the Windows logo orb on the taskbar and choose Default Programs.
  2. Click Associate a file type or protocol with a program.
  3. Select a file type normally handled by Word (e.g. .doc or .docx).
  4. Click the Change Program button. If Word isn't in the list of recommended programs, you'll have to browse to the executable manually (e.g. C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE).
more options

Chosen Solution

Thank you, thank you, THANK YOU!!!!! I can not tell you how grateful I am for your help, I was able to recover my documents because of your assistance. I did have to make a "tweak" to the program code by changing it to Office10 instead of Office 15 on your program executable. I am totally a technically challenged person and am ever so grateful for savvy persons like yourself to rescue ones like me! Thanks Again! Kindest personal regards, SagaB :)