Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Google+ photo upload tool does not show thumbnails

  • 6 replies
  • 4 have this problem
  • 18 views
  • Last reply by Shugg

more options

When I use the photo upload tool in Google+, you select the pics to upload, enter an album name or use an existing one, and the upload should start. When this is complete, each uploaded photo should show in a panel so that you can then rotate, delete. This works in IE. In Firefox 24, each photo is just shown as a blue line.

I have tried Firefox in Safe Mode to no effect.

When I use the photo upload tool in Google+, you select the pics to upload, enter an album name or use an existing one, and the upload should start. When this is complete, each uploaded photo should show in a panel so that you can then rotate, delete. This works in IE. In Firefox 24, each photo is just shown as a blue line. I have tried Firefox in Safe Mode to no effect.

All Replies (6)

more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Sorry, have tried all that. If I switch FF to an IE Tab extension, it works ok. Go back to FF and it doesn't work, so seems to be definite FF problem.

more options

Any progress with this problem? If I can't get this to work, it will be goodbye to FF.

more options

Hello in your system details it seems that you have in your profile folder a User.js file. The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then try to delete the User.js file, to see if the problem goes away (some programs create the file also).

thank you

more options
more options

Thanks for the idea from ideato, but it had no effect. I did not create the user.js and deleting it did nothing.

The problem with the upload is that it does not show the thumbnails so each picture can be rotated, moved, deleted.

Actually, just discovered something. If I grab one of the images, shown as just a line -------------, and then try and drag it, the image appears and then vanishes when I let go. Any ideas about this?

Another thing, if I use Picasaweb to upload instead of google+, thumbnails appear fine, so I'm thinking some code in google+ is being blocked by FF.

The google+ screen is showing this in error console: [15:33:24.989] TypeError: this._containers is undefined @ resource://gre/modules/commonjs/toolkit/loader.js -> resource:///modules/devtools/markupview/markup-view.js:343

Modified by Shugg