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firefox crashes and crash id is Crash ID: bp-1b5e3745-dcd4-461d-9cb8-df67b2130828

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  • 1 has this problem
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  • Last reply by kobe

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Tried the previous solutions, cant get firefox to open at all. Tried uninstall and reinstall. Tried malware and antivirus scan with nothing showing.

Crash ID: bp-1b5e3745-dcd4-461d-9cb8-df67b2130828


Thanks

Tried the previous solutions, cant get firefox to open at all. Tried uninstall and reinstall. Tried malware and antivirus scan with nothing showing. Crash ID: bp-1b5e3745-dcd4-461d-9cb8-df67b2130828 Thanks

All Replies (1)

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Likely caused by HWA (shows problem with Intel graphics).

Follow below, restart of firefox required to take effect.

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: