firefox crashes and crash id is Crash ID: bp-1b5e3745-dcd4-461d-9cb8-df67b2130828
Tried the previous solutions, cant get firefox to open at all. Tried uninstall and reinstall. Tried malware and antivirus scan with nothing showing.
Crash ID: bp-1b5e3745-dcd4-461d-9cb8-df67b2130828
Thanks
Tried the previous solutions, cant get firefox to open at all. Tried uninstall and reinstall. Tried malware and antivirus scan with nothing showing.
Crash ID: bp-1b5e3745-dcd4-461d-9cb8-df67b2130828
Thanks
All Replies (1)
Likely caused by HWA (shows problem with Intel graphics).
Follow below, restart of firefox required to take effect.
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: