Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Profile is missing or corrupted." Will not start again even with fresh install.

  • 1 reply
  • 9 have this problem
  • 10 views
  • Last reply by ideato

tomreedtoon
tomreedtoon
more options

Apparently after some kind of crash, whenever I start Firefox I receive an error message saying "Profile is missing or corrupted. Cannot be loaded" or something like that. The information about loading the Profile Manager does no good, since it presumes you can already start Firefox. It is not even allowing me to create a new profile, and downloading a new version of Firefox does not work either.

Apparently after some kind of crash, whenever I start Firefox I receive an error message saying "Profile is missing or corrupted. Cannot be loaded" or something like that. The information about loading the Profile Manager does no good, since it presumes you can already start Firefox. It is not even allowing me to create a new profile, and downloading a new version of Firefox does not work either.

All Replies (1)

ideato
ideato
more options

Hello tomreedtoon,

try to delete the profiles.ini file to force firefox to create a new profile, the profiles.ini file exist in firefox profile folder path

for your windows use "Start > Run" (or press "Windows key+R" to open the Run box) and type :

%APPDATA%\Mozilla\Firefox

and click "OK" to quickly open the appropriate folder

when the new profile created (after you delete the profiles.ini folder) then see:

Recovering important data from an old profile

Transferring data to a new profile - Firefox


thank you