Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After updating my avast it stopped working. Help!

  • 3 replies
  • 5 have this problem
  • 1 view
  • Last reply by repruyt

repruyt
repruyt
more options

I updated my avast security and it stopped running, it tells me my shields can't be found and a fatal error accured. Any help you can give me? I can't even uninstall the avast now to reinstall. Could it be incompatible with Firefox?

I updated my avast security and it stopped running, it tells me my shields can't be found and a fatal error accured. Any help you can give me? I can't even uninstall the avast now to reinstall. Could it be incompatible with Firefox?

Chosen solution

Not a Firefox support issue. Have you tried restarting your PC?

Have you tried Avast support?
http://www.avast.com/en-us/support

Or the Avast support forums?
http://forum.avast.com/

Read this answer in context 👍 2

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Not a Firefox support issue. Have you tried restarting your PC?

Have you tried Avast support?
http://www.avast.com/en-us/support

Or the Avast support forums?
http://forum.avast.com/

Rubfay
Rubfay
more options

I have Firefox 21 and I updated my Avast 7 to Avast 8 and now I keep getting a stop error, and my shields are gone and a blue screen with stop error on it. Also I couldn't upload pictures to a site with FF but I could do it with Chrome. I checked with Avast and they are looking into also. Many people are being told it is Firefox and Avast 8 not compatible now. I don't want to change to Chrome but what else can I do? What would happen if I put a older version of Firefox back on. I think 19 worked great.

repruyt
repruyt Question owner
more options

That is what I found out to be, FF 21 was not compatible with Avast 7 because I uninstalled the Avast twice as told in the help section before I got in touch with Avast before it worked with Avast 8, but it also installed the Chrome, which I always declined before when asked. This time I was not given a choice and installed, so I figured I had to have it, I will use it as long as Avast works since I have the paid version, but I still don't like it. Hope you have more luck and let us know if the older version of FF works for you with the Avast 8. I'm just tired of my computer not running the way I wanted.