We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am not able to access NHL.com

  • 2 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

guestr4
guestr4
more options

Firefox won't let me access on this computer. I can though using internet explorer. How to I fix ?

Firefox won't let me access on this computer. I can though using internet explorer. How to I fix ?

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, as a first troubleshooting step please try to clear the cache & cookies from nhl.com and reload the page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also try to reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.