I can not longer get on my son's college web site from my computer, however, my son can on his and my father. College website is http://www.upb.pitt.edu.
I can no longer get on my son's college website, http://www.upb.pitt.edu. However, when I get on my son's computer he has no problem getting on this site; my father can too. When I try from my computer, it acts like it is downloading...but never does. I have no other problem with other websites.
Thank you, wanda
All Replies (2)
Hello wferguson1043, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
also Update Firefox to the latest version, your 18.0 is unsupported and vulnerable too.
thank you
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
If it works in Safe mode or with all extensions (Tools > Add-ons > Extensions) disabled then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")