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Netflix dropdown menus do not work.

  • 2 replies
  • 4 have this problem
  • 10 views
  • Last reply by cor-el

Ruukdahl
Ruukdahl
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The new Netflix menu does not work for me. I scroll over it and it doesn't drop down and I cannot search for titles on the search bar either. It works fine in Internet Explorer. Also, on the streaming home page, not all of the titles load, only about 5 from each category does. This is preventing me from watching Netflix using Firefox. Any idea what is going on? I just checked to make sure that all of my addons were up to day and updated the ones that needed it.

The new Netflix menu does not work for me. I scroll over it and it doesn't drop down and I cannot search for titles on the search bar either. It works fine in Internet Explorer. Also, on the streaming home page, not all of the titles load, only about 5 from each category does. This is preventing me from watching Netflix using Firefox. Any idea what is going on? I just checked to make sure that all of my addons were up to day and updated the ones that needed it.

All Replies (2)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.