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Firefox 17.0.1 (and its windows install app) freezes the system (win7 x64) completely

  • 2 replies
  • 2 have this problem
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  • Last reply by jazziebgd

jazziebgd
jazziebgd
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Hello,

When i tried this morning to start Firefox 17.0.1 on my computer, everything stopped working. Actually, it worked for 0.1 sec and then hanged for 10 sec. Somehow I managed to open task manager and tried to end process (tree), but firefox process wouldn't die. Hard disk did one same monotonous thing all the time, so I thought that hardware might be responsible. I rebooted and uninstalled old firefox (i can use system normally from booting to the moment I start ff), rebooted for chkdsk and defragmented the disk. (When uninstalling, i also removed personal preferences). When I tried to install it again (I'm a webdev and i NEED firebug) installation application did exact same thing with same hard disk monotonous operation. It occured right after i pressed first Next button and before step 2 text was displayed in the window (it just stood empty with back, next and disabled finish buttons).

Hello, When i tried this morning to start Firefox 17.0.1 on my computer, everything stopped working. Actually, it worked for 0.1 sec and then hanged for 10 sec. Somehow I managed to open task manager and tried to end process (tree), but firefox process wouldn't die. Hard disk did one same monotonous thing all the time, so I thought that hardware might be responsible. I rebooted and uninstalled old firefox (i can use system normally from booting to the moment I start ff), rebooted for chkdsk and defragmented the disk. (When uninstalling, i also removed personal preferences). When I tried to install it again (I'm a webdev and i NEED firebug) installation application did exact same thing with same hard disk monotonous operation. It occured right after i pressed first Next button and before step 2 text was displayed in the window (it just stood empty with back, next and disabled finish buttons).

Chosen solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

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All Replies (2)

user633449
user633449
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Chosen Solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

jazziebgd
jazziebgd Question owner
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Thanks, that did the trick :)

I can't find the way to mark this question solved though.