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I updated to the latest Firefox but now can't make a payment via the PC Tools site. They've given me alternative paths to their checkout but I cannot complete transaction. They have suggested there may be a setting I need change to allow this. Help?

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  • Last reply by Vivek

cmbl
cmbl
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I am trying to renew my PC Tools Spyware and Antivirus license but when I go to their site and enter all the relevant information I cannot get past the final "Pay Now" button. The button changes colour to show it has recognised my 'click' but does not take me any further. I have conferred with their Customer Service and they have tried very hard to give alternative routes to this final transaction stage but to no avail. The last suggestion was that there may be a setting I have to change within Firefox. Anybody help please? I did update to the latest version of Firefox a couple of weeks ago and had no difficulties before then.

I am trying to renew my PC Tools Spyware and Antivirus license but when I go to their site and enter all the relevant information I cannot get past the final "Pay Now" button. The button changes colour to show it has recognised my 'click' but does not take me any further. I have conferred with their Customer Service and they have tried very hard to give alternative routes to this final transaction stage but to no avail. The last suggestion was that there may be a setting I have to change within Firefox. Anybody help please? I did update to the latest version of Firefox a couple of weeks ago and had no difficulties before then.

All Replies (1)

Vivek
Vivek
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Hi,

You can try to access the site in a new profile. If the problem persists you can also try to complete the transaction in Internet Explorer.

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