Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a problem with Hotmail

  • 4 replies
  • 2 have this problem
  • 5 views
  • Last reply by graham

more options

I use Firefox and Internet Explorer as browsers.

My email account is hotmail, when I use Internet Expl Hotmail operates normally, on using Firefox I am unable to access page 2 of my hotmail inbox, there should be arrows next to Go To which are not present.

Any suggestions?

I use Firefox and Internet Explorer as browsers. My email account is hotmail, when I use Internet Expl Hotmail operates normally, on using Firefox I am unable to access page 2 of my hotmail inbox, there should be arrows next to Go To which are not present. Any suggestions?

All Replies (4)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Thanks for taking the trouble of replying to my query.

I've tried everything suggested, the only thing that didn't work for me was the point about cookies, when I went into Tools it didn't say "Show cookies"

I have checked the hotmail inbox and the problem remains, I am running Windows XP.

Graham

more options

Use this to see all history and cookie settings:

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
more options

Thanks for the suggestion. I have done that, no change yet, do I still need to restart in safe mode ?