Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Some websites think I am using a very old Firefox version and won't work. I'm using 9.0

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by mgorman

more options

This even happens on some Firefox help pages! Some plugins also refuse to load, citing an obsolete FF version. Some websites tell me I am using Firefox 1.0.7, which I haven't used for years. The 'about FF' pulldown confirms that I am running FF 9.0.1

Even this page (below) under the 'We've made some educated guesses about your current browser and operating system' thinks I am running FF 1.0.7. Aargh!

This even happens on some Firefox help pages! Some plugins also refuse to load, citing an obsolete FF version. Some websites tell me I am using Firefox 1.0.7, which I haven't used for years. The 'about FF' pulldown confirms that I am running FF 9.0.1 Even this page (below) under the 'We've made some educated guesses about your current browser and operating system' thinks I am running FF 1.0.7. Aargh!

Chosen solution

Your browser may be misidentifying itself. This sometimes is caused by an add-on.

Although this article is a bit old now, the procedure it describes still is the best one I know of for fixing this problem: Websites or add-ons incorrectly report incompatible browser | Troubleshooting | Firefox Help.

Any luck?

Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

Your browser may be misidentifying itself. This sometimes is caused by an add-on.

Although this article is a bit old now, the procedure it describes still is the best one I know of for fixing this problem: Websites or add-ons incorrectly report incompatible browser | Troubleshooting | Firefox Help.

Any luck?

more options

It works! I just tried two websites that never allowed me to use FF due to an old browser version, and they now work. Thanks a lot!