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I can't use my sync key on my phone, it is too long and will not download.

  • 1 reply
  • 8 have this problem
  • 2 views
  • Last reply by cor-el

ov1mowhawk
ov1mowhawk
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I am trying to put firefox on my iphone. I downloaded everything, you sent me a sync key with 26 figures. I try to go to my iphone and load in the sync key and nothing happens. When I bring up connect to sync, it shows a pass code which is not mine sync key. It will not let me enter anything at this point. Help

I am trying to put firefox on my iphone. I downloaded everything, you sent me a sync key with 26 figures. I try to go to my iphone and load in the sync key and nothing happens. When I bring up connect to sync, it shows a pass code which is not mine sync key. It will not let me enter anything at this point. Help

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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There is a difference between the passcode and the sync key.
The passcode allows to setup all sync parameters with a single code on other devices.
To enter the sync key (and user name and password) you need to click on "I don't have the device with me" at the bottom of the "Add a Device" window (Click Connect).