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firefox crashes when trying to print with new hp 8500a printer

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works fine with windows explorer and eprints form ipad just crashes when you try to print from email in firefox

works fine with windows explorer and eprints form ipad just crashes when you try to print from email in firefox

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Is the HP Smart Web Printing extension installed in Firefox?
orange Firefox button > Add-ons, then select Extensions
If an extension by that name is there, disable it and see if that was causing Firefox to crash. Some users have reported a crashing problem related to that extension.

If not that, see this:
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.