Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New Update 3.6.17 will not install

  • 1 reply
  • 21 have this problem
  • 4 views
  • Last reply by woodsbre

woodsbre
woodsbre
more options

I have tried installing this new update numerous times without success.

It give me a error messege that says firefox is running somewhere else.

this is the messege copy and pasted (The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.)

I have closed all browsers, even ctrl, alt, del, to make sure firefox related processes were not running. I have also attempted to restart my computer numerous times.

Now everytime I run FF it gives me the update install permission.

If i click yes it goes through the same processs, of saying I already have ff open, and can not install.

(Currently running on Windows 7 Home Premium 64 bit)

I have tried installing this new update numerous times without success. It give me a error messege that says firefox is running somewhere else. this is the messege copy and pasted (The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.) I have closed all browsers, even ctrl, alt, del, to make sure firefox related processes were not running. I have also attempted to restart my computer numerous times. Now everytime I run FF it gives me the update install permission. If i click yes it goes through the same processs, of saying I already have ff open, and can not install. (Currently running on Windows 7 Home Premium 64 bit)

All Replies (1)

woodsbre
woodsbre Question owner
more options

will post screen shots give me a minute