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Can't print from some sites visited with Firefox, but can print from same sites visited from IE.

  • 2 replies
  • 4 have this problem
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  • Last reply by aefinley61

aefinley61
aefinley61
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From IE I can print emails from my Google email but not from Firefox. For some reason Firefox keeps changing my print settings and that prevents printing unless I manually change them back. Also I have had trouble printing from dailysudoku.com. I am running Windows 7 Home Edition on an HP laptop. I tried uninstalling Firefox and then reinstalling, but that didn't solve the problem.

From IE I can print emails from my Google email but not from Firefox. For some reason Firefox keeps changing my print settings and that prevents printing unless I manually change them back. Also I have had trouble printing from dailysudoku.com. I am running Windows 7 Home Edition on an HP laptop. I tried uninstalling Firefox and then reinstalling, but that didn't solve the problem.

All Replies (2)

Ryan H.
Ryan H.
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Hello!

My first suggestion would be to reset your print settings using the instructions listed at http://kb.mozillazine.org/Problems_printing_web_pages#Reset_pr....

Please let me know if this works for you, and if it doesn't we can continue from there.

aefinley61
aefinley61 Question owner
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No. This didn't work. And when I went to about:config I received a warning message that I might void the warranty if went there. And I should go there only if I knew what I was doing. If followed the instructions very carefully and reset the print settings as you suggested. I also got the following message:

Some users may need to reset all the print.printer preferences for a particular printer, if resetting this one master preference doesn't solve the problem.

Will I need to try to reset some of the other print.printer preferences besides print.printer_print? I'm a little nervous about doing something that could void my warranty if I don't know exactly what I'm doing.