Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I click a link that goes to a "gif" file/page, it won't open; how do I fix this?

  • 1 reply
  • 4 have this problem
  • 4 views
  • Last reply by cor-el

geode
geode
more options

Ever since I've used Firefox, when I click on certain links, and the tab shows "gif", the page is blank. This happens with all kinds of web sites: in TripAdvisor when trying to access certain hotel web pages. Just today when on Delta, as I tried to click and access the store links in their SkyMiles shopping program (like Bloomingdales!).

Here is the tab info from the Delta example: " click (GIF Image, 1x1 pixels)" Some variation of this appears with a blank page. It's frustrating, as these are not suspicious sites! Also I just got Windows 7, so it's happened with both XP and Win-7. What can I do to prevent this and get to the site I want? Thanks!

Ever since I've used Firefox, when I click on certain links, and the tab shows "gif", the page is blank. This happens with all kinds of web sites: in TripAdvisor when trying to access certain hotel web pages. Just today when on Delta, as I tried to click and access the store links in their SkyMiles shopping program (like Bloomingdales!). Here is the tab info from the Delta example: " click (GIF Image, 1x1 pixels)" Some variation of this appears with a blank page. It's frustrating, as these are not suspicious sites! Also I just got Windows 7, so it's happened with both XP and Win-7. What can I do to prevent this and get to the site I want? Thanks!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Some firewalls like Kaspersky can block content and send a 1x1 GIF image instead.

Kaspersky: Protection > Firewall > Filtration system: disable the "Banner Ad Blocker"

See Configuring Kaspersky Internet Security and Configure firewalls so that Firefox can access the Internet

Modified by cor-el