Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i am unable to log onto my firefox

pysankyshowcase
pysankyshowcase
more options

i have been using firefox for a few years now, and all of a sudden, I am unable to log on, nothing happens. i tried uninstalling and then re installing and still nothing happens. I am using ie now to try and reach you.

i have been using firefox for a few years now, and all of a sudden, I am unable to log on, nothing happens. i tried uninstalling and then re installing and still nothing happens. I am using ie now to try and reach you.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check your security software (firewall)?

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls

pysankyshowcase
pysankyshowcase Question owner
more options

Hi Cor-el, thank you for your help. I did as you said, but unfortunately that wasn't the problem. I once again, uninstalled, and then I waited a bit,and I re-installed firefox, and I'm FINALLY IN! YIKES, I didn't like going back to IE, thank you so much for your help.

Patty