Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I'm unable to install Firefox onto my Windows Vista computer because when I download the .exe file, it doesn't show up anywhere on my computer.

  • 2 replies
  • 6 have this problem
  • 1 view
  • Last reply by Morbus

TimothyRayDunn
TimothyRayDunn
more options

I click on the download button on the Firefox website and it processes as if it is downloading. Once it is finished processing, I'm unable to find the file to install it with the install wizard. I tried it by both running and saving the file. In both cases, the file just vanishes.

I click on the download button on the Firefox website and it processes as if it is downloading. Once it is finished processing, I'm unable to find the file to install it with the install wizard. I tried it by both running and saving the file. In both cases, the file just vanishes.

All Replies (2)

silkphoenix
silkphoenix
more options

Do you know what is the default folder you downloaded to? Look at: Tools / Options / General and you'll find out where all downloads go to.

Last resort, search for the .exe file in your PC.

Morbus
Morbus
more options

Hello.

See this article for help on installing Firefox:

http://support.mozilla.com/en-US/kb/Installing+Firefox

Be sure that you're downloading Firefox off the official site.

If you need help with the software that you are using to download the Firefox installer, please contact its author. If it's Firefox, see this article:

https://support.mozilla.com/en-US/kb/Unable+to+download+or+save+files

Also:

https://support.mozilla.com/en-US/kb/Managing+downloads