We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot restore bookmarks

  • 1 reply
  • 6 have this problem
  • 1 view
  • Last reply by cor-el

more options

All of my bookmarks have been erased. I get an error each time I log into Firefox. I tried to create a back-up file of my bookmarks, but none are listed in the Organize Bookmarks file. I tried to restore bookmarks from an earlier date before I started getting the error, but I get an error stating that Firefox is unable to read the files. I tried uninstalling Firefox and reinstalling a new version, but I continue to get the same error. Help!

All of my bookmarks have been erased. I get an error each time I log into Firefox. I tried to create a back-up file of my bookmarks, but none are listed in the Organize Bookmarks file. I tried to restore bookmarks from an earlier date before I started getting the error, but I get an error stating that Firefox is unable to read the files. I tried uninstalling Firefox and reinstalling a new version, but I continue to get the same error. Help!

All Replies (1)

more options

See http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

Delete places.sqlite and places.sqlite-journal and see if that allows to restore the bookmarks form a JSON backup.