Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Fix wrong version problem

  • 1 reply
  • 0 have this problem
  • Last reply by david

john65281
john65281
more options

I converted as advised and then updated to the newest version. I lost everything except the messages: the Address Book, Tags, Message Filters, and Folders are all gone. This is a disaster after 15+ years with Thunderbird. It started when I copied the folder "profiles" from my laptop to my PC for the 1,000th time. Is there a simple step-by-step solution? Without the history or apologies etc. etc? Just "do this?" My solution now is to do all my email on my laptop. Ugh!

I converted as advised and then updated to the newest version. I lost everything except the messages: the Address Book, Tags, Message Filters, and Folders are all gone. This is a disaster after 15+ years with Thunderbird. It started when I copied the folder "profiles" from my laptop to my PC for the 1,000th time. Is there a simple step-by-step solution? Without the history or apologies etc. etc? Just "do this?" My solution now is to do all my email on my laptop. Ugh!

Chosen solution

Here is the link for moving a profile in Windows when installed in default location: 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is not running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there
Read this answer in context 👍 0

All Replies (1)

david
david
  • Top 10 Contributor
more options

Chosen Solution

Here is the link for moving a profile in Windows when installed in default location: 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is not running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.