Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Printing mail with smiley will result in a misprint - the rest of the page will not be printed.

Svend Tue Christensen
Svend Tue Christensen
more options

If I print an email, the content after the smiley is not printed. It continues on the next page (page 2), but the rest of the content from page 1 is "gone" / result in a blank page.

I have tried forwarding to Gmail, and printing from Gmail. A smiley is printed. (This to check if the smiley could be printed, and it could, no errors when printing the smiley from chrome browser / gmail.)

I can forward the email to you so you can see if the same thing happens with you.

(win 11, Thunderbird ver. 115.4.1)

Sincerely Ringsted Spærfabrik A/S

Svend Tue Christensen

If I print an email, the content after the smiley is not printed. It continues on the next page (page 2), but the rest of the content from page 1 is "gone" / result in a blank page. I have tried forwarding to Gmail, and printing from Gmail. A smiley is printed. (This to check if the smiley could be printed, and it could, no errors when printing the smiley from chrome browser / gmail.) I can forward the email to you so you can see if the same thing happens with you. (win 11, Thunderbird ver. 115.4.1) Sincerely Ringsted Spærfabrik A/S Svend Tue Christensen
Attached screenshots

Modified by Svend Tue Christensen

All Replies (1)

Svend Tue Christensen
Svend Tue Christensen Question owner
more options

The bug seems to be tied up with Windows 11 and firefox version 115.4.1. I have installed PDF Creator and here exactly the same thing happens. On pages with smileys, the rest of the page is printed blank.

The same mail printed from firefox version 115.4.1 installed on windows server 2016 does not give an error printout.

The error is not resolved.