We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Drag and Drop from Windows to Firefox

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by gifftrey1

gifftrey1
gifftrey1
more options

When I am trying to drag and drop an email from Outlook to Salesforce in the Firefox browser I receive the error message "Drag and drop failed. The drag and drop event is not from a valid Source." Please help.

Thank you.

When I am trying to drag and drop an email from Outlook to Salesforce in the Firefox browser I receive the error message "Drag and drop failed. The drag and drop event is not from a valid Source." Please help. Thank you.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Outlook the app or web? If the app, what happens if you drop the email on your desktop and then drag and drop to salesforce in Firefox?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Issues with dragging links or images can happen if you run Firefox as administrator and made changes to the UAC settings. In that case Firefox runs with medium-integrity in Windows Explorer that doesn't allow dragging to an application or target with a higher integrity. You can check for issues with UAC, see:

gifftrey1
gifftrey1 Question owner
more options

jonzn4SUSE said
Outlook the app or web? If the app, what happens if you drop the email on your desktop and then drag and drop to salesforce in Firefox?

Yes, this does work but it is not practical as over 100 emails get attached every day. I use Chrome at the moment which works fine but would like to switch to FF. However, the extra time to move to desktop, attach, delete off of desktop might be too much. Also, I am not an admin so correcting the UAC is not an option either.

Thank you for your help.