Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Recover existing account

  • 1 reply
  • 0 have this problem
  • 7 views
  • Last reply by david

more options

Looking for help trying to log back in to my existing email account after a crash. When I log into Thunderbird, I first have to enter a primary password which I never had to do before. Once this is entered, a box pops up saying "Set Up Your Existing Email". I enter my name, email address and password, then my configurations are verified. I believe it might be an old password but I don't see anywhere to reset the password. How do I reset a password and get in to my existing account?

Looking for help trying to log back in to my existing email account after a crash. When I log into Thunderbird, I first have to enter a primary password which I never had to do before. Once this is entered, a box pops up saying "Set Up Your Existing Email". I enter my name, email address and password, then my configurations are verified. I believe it might be an old password but I don't see anywhere to reset the password. How do I reset a password and get in to my existing account?

All Replies (1)

more options

You entered this topic twice. Please close this one by marking it solved.