We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New update ruined my access

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

Since rebooting my laptop after the new update i can no longer use mygov services, i cannot access my work websites.. everything that is a secure connection it blocks me and says either its not secure or the browser doesn't support it. Help please everything i have for work (2 jobs), uni and my kids is all saved on this browser. I don't know what else i can do other than move everything to chrome and ditch firefox.

Since rebooting my laptop after the new update i can no longer use mygov services, i cannot access my work websites.. everything that is a secure connection it blocks me and says either its not secure or the browser doesn't support it. Help please everything i have for work (2 jobs), uni and my kids is all saved on this browser. I don't know what else i can do other than move everything to chrome and ditch firefox.

All Replies (1)

more options

maxinew1990 said

. . . everything that is a secure connection it blocks me and says either its not secure or the browser doesn't support it.

Please explain the problem in detail. What happens? What are the exact error messages?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.