We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot access bank account

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by MGMofTulsa

more options

For well over a year, after one of the updates, I cannot access my bank account; however, Google Chrome give easy access. I'm using Firefox 97.0.1. Bottom line: after over 10 years of using Firefox to do my banking, I now have to go to another browser to do it. Is there some kind of solution? Why does Google Chrome work and Firefox does not work?

For well over a year, after one of the updates, I cannot access my bank account; however, Google Chrome give easy access. I'm using Firefox 97.0.1. Bottom line: after over 10 years of using Firefox to do my banking, I now have to go to another browser to do it. Is there some kind of solution? Why does Google Chrome work and Firefox does not work?

All Replies (2)

more options

Can you show us the issue? What bank? Have you tried Firefox in Safe mode? Something maybe blocked. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

more options

To mzip1213: I think I have an answer for you in a word: "Refresh" See at: -- Cannot access accounts - Access Denied / Warning: Potential Security Risk Ahead Hope it works for you, like it did for me.