Cannot logon to Chase Online Banking since going to FF 94.0.2
Since upgrading to FF 94.0.2, I cannot logon to Chase Online Banking. The site texts me a code which I then enter and receive a message that part of the site does not seem to be working. If I use Edge, I can get in without a problem. I went into troubleshooting mode and it let me logon without a problem, but returning to normal mode repeats the problem. Using private mode does not work either. I'm not sure what is going on here and any suggestions would be appreciated.
Chosen solution
I found the problem and it was not Firefox, but the Trusteer Endpoint Protection program by IBM. After I uninstalled it, everything went back to normal.
Read this answer in context 👍 1All Replies (7)
Hello,
Have you disabled Javascript on that site?
Is its CSS disabled?
Do you have a plug-in like No-Script which is prone to breaking sites?
If so, disable that and go back to your site. It should work!
Happy browsing!
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
As a side note:
Mozilla is gathering information on support issues caused by the Enhanced Tracking Protection (ETP) feature. If you can fix the page with the simple step of disabling ETP on the Chase login page, that would be helpful to know for optimizing this feature.
Here's where you would test that -- note that turning ETP on/off causes Firefox to reload the page to apply the changed rules:
More info: Enhanced Tracking Protection in Firefox for desktop
All In One said
Hello, Have you disabled Javascript on that site? Is its CSS disabled? Do you have a plug-in like No-Script which is prone to breaking sites? If so, disable that and go back to your site. It should work! Happy browsing!
At this point, I have disabled all plug-ins and themes and have reset Firefox to its out of the box status, but the problem still persists.
jscher2000 said
As a side note: Mozilla is gathering information on support issues caused by the Enhanced Tracking Protection (ETP) feature. If you can fix the page with the simple step of disabling ETP on the Chase login page, that would be helpful to know for optimizing this feature. Here's where you would test that -- note that turning ETP on/off causes Firefox to reload the page to apply the changed rules:
Turning off ETP makes absolutely no difference, nor did clearing the cache and bookmarks, all plug ins and themes and resetting Firefox. Things do work in troubleshooting mode though.
jscher2000 said
As a side note: Mozilla is gathering information on support issues caused by the Enhanced Tracking Protection (ETP) feature. If you can fix the page with the simple step of disabling ETP on the Chase login page, that would be helpful to know for optimizing this feature. Here's where you would test that -- note that turning ETP on/off causes Firefox to reload the page to apply the changed rules:
It makes no difference whether ETF is on or off. I have removed cookies, cleared cache, disabled all plug ins and extensions and themes and reset to Firefox defaults with the same results. Things do work in troubleshooting mode though.
Chosen Solution
I found the problem and it was not Firefox, but the Trusteer Endpoint Protection program by IBM. After I uninstalled it, everything went back to normal.