We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla VPN.

more options

8th November 2021 Hi. I subscribed to Mozilla VPN (invoice number A2300A99-0001 11/08/2021) using my HP laptop forgetting it uses Windows 7 but I cannot download the programme.

    Despite being on line since 1985 I have great difficulty with computer operation and parlance; I cannot keep up with the changes and updates. Back to the problem:-
    On my other computer (ThinkCentre), with Windows 10, each time I call up Firefox the Google page appears but  I never see the Firefox logo.  Consequently I am unable to find Mozilla VPN download.
    Are you able to help or advise?

... Dennis Rawe

8th November 2021 Hi. I subscribed to Mozilla VPN (invoice number A2300A99-0001 11/08/2021) using my HP laptop forgetting it uses Windows 7 but I cannot download the programme. Despite being on line since 1985 I have great difficulty with computer operation and parlance; I cannot keep up with the changes and updates. Back to the problem:- On my other computer (ThinkCentre), with Windows 10, each time I call up Firefox the Google page appears but I never see the Firefox logo. Consequently I am unable to find Mozilla VPN download. Are you able to help or advise? ... Dennis Rawe

All Replies (2)

more options

Mozilla VPN only works in 64-bit Windows 10, so you won't be able to use it in Windows 7.

There is the Firefox VPN extension that probably works on that platform.

more options

Re Subscription invoice A2300A99-0001, paid $59.88 11/08/2021

When I click on Firefox I instantly get the Google search page. Therefore I cannot search for 'download VPN' Is my Windows 10 computer bugged? ... Dennis Rawe 9 Nov 2021