Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

LOST BOOKMARKS

  • 3 replies
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

Sandy Gerli
Sandy Gerli
more options

Hello! I have lost both my Firefox custom opening page, and all my accumulated Bookmarks, after an apparent Firefox Upgrade. I have ttried everything to recover my old Bookmarks, but cannot find them using the Bookmarks Menu. I have tried to locate these files using my Windows File Manager, but thery are nowhere to be found within my Firefox Folder in my main Hard Drive (C:\).

If these files are hidden, I/m not aware of that and I have selected to show all hidden folders or files. These old Bookmarks must be SOMEWHERE within my Firefox Folder, but WHAT must I look for? My problem does NOT seem to be covered within the Help files.

Thank YOu,

Alexander

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Hello! I have lost both my Firefox custom opening page, and all my accumulated Bookmarks, after an apparent Firefox Upgrade. I have ttried everything to recover my old Bookmarks, but cannot find them using the Bookmarks Menu. I have tried to locate these files using my Windows File Manager, but thery are nowhere to be found within my Firefox Folder in my main Hard Drive (C:\). If these files are hidden, I/m not aware of that and I have selected to show all hidden folders or files. These old Bookmarks must be SOMEWHERE within my Firefox Folder, but WHAT must I look for? My problem does NOT seem to be covered within the Help files. Thank YOu, Alexander ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''

Modified by Chris Ilias

All Replies (3)

Bithiah
Bithiah
more options

Hey there!

Please see the link below for how to recover your lost bookmarks:

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Hope I helped!

Kind regards,

Bithiah

FredMcD
FredMcD
more options

Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update