Email for My Wife's Account Suddenly Stopped Working
Running the newest TB version for Mac. We still use our Verizon email addresses through AOL. On July 13th my wife's email account stopped working. Mine continues to work fine. I deleted her account and attempted to recreate it. I cannot do it. Just keeps pinwheeling. Correct username and password were used. When I go to AOL Mail (I have Verizon FIOS) I can log in to her account using the same name and password as used in TB. I have tried everything. Nothing is working. Oddly, my neighbor's Apple Mail program stopped working on the same day. He also has FIOS and can only access his email through AOL webmail. I hope someone can help.
Chosen solution
I tried the below fix from Bo445 and it corrected the problem. Thanks Bo445!
duncanst
Bo445 7/15/21, 1:40 PM more options Found this info below on https://downdetector.com/status/aol/. I used it and my AOL/Verizon incoming and outgoing mail now works. You retain your existing webmail password, and generate a new one for your Thunderbird in- and outgoing mail.
Thunderbird users, listen up. We have to enter a new password for incoming & a new password for outgoing. Go out to AOL web site, then click-on AOL Mail, then click-on "Options" in the upper right, under your email address. Go to Account Info Go to Security (list on the left) Scroll all the way down to "Manage App Passwords" Generate a code for "other" by inputting "Thunderbird" Copy and save it to clipboard.
Go back to Tbird. Click on 3 bars in upper right, then "options" Then "privacy and security" Scroll down to "saved passwords" Delete the old ones. Attempt to receive emails. When prompted, give Tbird the new password. Make sure to check "manage with password manager," or something like that.
Then do the same for sending an email. So, go back into the AOL web site (AOL Mail) and create a 2nd Manage App Password for Outgoing e-mails. Give it a different name from your 1st AOL App Password (maybe name it Thunderbird Out).
Check to make sure the "saved passwords" have one for incoming & one for outgoing.
(ht to DeborahFeller and MegansUncle2)
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Chosen Solution
I tried the below fix from Bo445 and it corrected the problem. Thanks Bo445!
duncanst
Bo445 7/15/21, 1:40 PM more options Found this info below on https://downdetector.com/status/aol/. I used it and my AOL/Verizon incoming and outgoing mail now works. You retain your existing webmail password, and generate a new one for your Thunderbird in- and outgoing mail.
Thunderbird users, listen up. We have to enter a new password for incoming & a new password for outgoing. Go out to AOL web site, then click-on AOL Mail, then click-on "Options" in the upper right, under your email address. Go to Account Info Go to Security (list on the left) Scroll all the way down to "Manage App Passwords" Generate a code for "other" by inputting "Thunderbird" Copy and save it to clipboard.
Go back to Tbird. Click on 3 bars in upper right, then "options" Then "privacy and security" Scroll down to "saved passwords" Delete the old ones. Attempt to receive emails. When prompted, give Tbird the new password. Make sure to check "manage with password manager," or something like that.
Then do the same for sending an email. So, go back into the AOL web site (AOL Mail) and create a 2nd Manage App Password for Outgoing e-mails. Give it a different name from your 1st AOL App Password (maybe name it Thunderbird Out).
Check to make sure the "saved passwords" have one for incoming & one for outgoing.
(ht to DeborahFeller and MegansUncle2)
Dear duncanst, Your suggestion worked. It allowed me to recreate my wife's account with the new password! Many thanks for the solution. That one was a real headscratcher! I'm to try this on my neighbor's Apple Mail account.