Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to connect with G-mail

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by Bob916

more options

I am unable to configure my wife's TBird to connect with her G-mail account. This only occurs on her (occasional) travel computer and has not effected her main computer or iPhone. The problem started because of a change to Google password months ago. I diagnosed that one and updated in/out password within TBird. But I still get a dysfunctional Google screen when "Get Messages" is pressed => legit looking Google screen that asks for sign in email address... no problem. But "next" just repeats the request for email address and we never get to password. I've tried entering email address again, force entering the password, and providing rescue email address (this on just takes me to a nonspecific help page). It began pre-TB 78 but is the same after update. Uninstall & re-install immediately takes me back to exact same problem. Safe mode = same problem.

  What's next, please???   TB 78.4, Windows 10 .0.18363
I am unable to configure my wife's TBird to connect with her G-mail account. This only occurs on her (occasional) travel computer and has not effected her main computer or iPhone. The problem started because of a change to Google password months ago. I diagnosed that one and updated in/out password within TBird. But I still get a dysfunctional Google screen when "Get Messages" is pressed => legit looking Google screen that asks for sign in email address... no problem. But "next" just repeats the request for email address and we never get to password. I've tried entering email address again, force entering the password, and providing rescue email address (this on just takes me to a nonspecific help page). It began pre-TB 78 but is the same after update. Uninstall & re-install immediately takes me back to exact same problem. Safe mode = same problem. What's next, please??? TB 78.4, Windows 10 .0.18363

Chosen solution

This usually happens when cookies aren't allowed in TB Options/Privacy & Security. Cookies, at least for *.google.com, are necessary for the OAuth authentication to complete.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

This usually happens when cookies aren't allowed in TB Options/Privacy & Security. Cookies, at least for *.google.com, are necessary for the OAuth authentication to complete.

more options

Thanks - great job, sfhowes !