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Outlook account stopped working, cannot resolve password

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by Yanzhou

Yanzhou
Yanzhou
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I've set up my Outlook account correctly and I've been enjoying using Thunderbird for the past few days. Today, however, the email client stopped working.

Right before I send out an email with my Outlook account, Thunderbird started asking for my password; and even though I put in the correct password, Thunderbird kept saying the password is wrong. I did not change any password or settings for this email account prior to this.

I've then reset my email password and deleted my email account in Thunderbird, hoping that a "reset" could resolve the issue; yet it's now giving me the error "Unable to log in at server. Probably wrong configuration, username or password".

I set up the configuration exactly as my organization instructed me to do, and yes Thunderbird was able to retrieve the correct server settings, but somehow the password is still "wrong".

I read a post from a Microsoft tech who says, if the email account uses a two-step authentication, then putting in the app-generated password will do. Sadly this doesn't work either.

Has anyone else come across with this issue before?

I've set up my Outlook account correctly and I've been enjoying using Thunderbird for the past few days. Today, however, the email client stopped working. Right before I send out an email with my Outlook account, Thunderbird started asking for my password; and even though I put in the correct password, Thunderbird kept saying the password is wrong. I did not change any password or settings for this email account prior to this. I've then reset my email password and deleted my email account in Thunderbird, hoping that a "reset" could resolve the issue; yet it's now giving me the error "Unable to log in at server. Probably wrong configuration, username or password". I set up the configuration exactly as my organization instructed me to do, and yes Thunderbird was able to retrieve the correct server settings, but somehow the password is still "wrong". I read a post from a Microsoft tech who says, if the email account uses a two-step authentication, then putting in the app-generated password will do. Sadly this doesn't work either. Has anyone else come across with this issue before?

Chosen solution

TB was working properly up to yesterday. First it appeared to have some connectivity issues with the server, then when I tried to send out an email it started prompting me for password. There was no entry in Edit/Preferences/Security/Passwords/Saved Passwords, so I assume everything was taken care of. I tried to redo everything today, uninstalled TB and removed the local config files, reinstalled TB, but TB is still prompting the same error.

I just verified that this is probably caused by my organization because I can set up my other personal email accounts just fine. I will mark this as solved and direct my question to my organization.

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All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
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When you reset the password, did you delete the old one in Edit/Preferences/Security/Passwords/Saved Passwords, restart TB, and enter the new password, or app password if 2-step verification is active, when prompted? Was TB working properly before without asking for the password every time you accessed the account?

Yanzhou
Yanzhou Question owner
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Chosen Solution

TB was working properly up to yesterday. First it appeared to have some connectivity issues with the server, then when I tried to send out an email it started prompting me for password. There was no entry in Edit/Preferences/Security/Passwords/Saved Passwords, so I assume everything was taken care of. I tried to redo everything today, uninstalled TB and removed the local config files, reinstalled TB, but TB is still prompting the same error.

I just verified that this is probably caused by my organization because I can set up my other personal email accounts just fine. I will mark this as solved and direct my question to my organization.

Modified by Yanzhou