Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not all my email folders are listed under Synchorization & Storage and Advanced

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by Terri

Terri
Terri
more options

I installed Thunderbird on my Windows10 laptop. It installed without any problems but I noticed that all of my email folders did not copy over, many are missing. I went to Account settings/Synchronization & Storage and clicked the Advanced button. That showed a list of all my email folders, but that list is not correct. How do I get all my email folders to appear?

I installed Thunderbird on my Windows10 laptop. It installed without any problems but I noticed that all of my email folders did not copy over, many are missing. I went to Account settings/Synchronization & Storage and clicked the Advanced button. That showed a list of all my email folders, but that list is not correct. How do I get all my email folders to appear?

Chosen solution

If you right-click the account in the Folder Pane, Subscribe, click Refresh, do all the folders appear and can they be checked, i.e. subscribed?

Read this answer in context 👍 2

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Chosen Solution

If you right-click the account in the Folder Pane, Subscribe, click Refresh, do all the folders appear and can they be checked, i.e. subscribed?

Terri
Terri Question owner
more options

After following your steps and refreshing my Thunderbird, all the folders appeared. Thanks.