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When I click on a new email, it should no longer show it as unread (be unbolden), now it stays bold. Is there a fix>

see screenshot, normally when the mouse is over an unread email it should be unbolden, as if it was read. please advise, now i have to open the email to make them unread or delete them..

see screenshot, normally when the mouse is over an unread email it should be unbolden, as if it was read. please advise, now i have to open the email to make them unread or delete them..
Attached screenshots

Chosen solution

If the Message Pane (F8) is closed, as in your picture, selecting a message in the Threads Pane does not mark it as read, because the message hasn't been opened. It will be marked as read if you double-click (open) the message, or have the Message Pane open.

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All Replies (4)

Hi There are settings to control how 'mark as read' works. Have you tried changing them? Options - Display - Advanced tab. See image. Agnes

Hi Agnes, I tried fiddling with that and it was not a fix.

Chosen Solution

If the Message Pane (F8) is closed, as in your picture, selecting a message in the Threads Pane does not mark it as read, because the message hasn't been opened. It will be marked as read if you double-click (open) the message, or have the Message Pane open.

thank you!! that was the fix!!