We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

icloud plugin not found, but is installed

  • 7 replies
  • 1 has this problem
  • 11 views
  • Last reply by McCoy

more options

When I try to turn on icloud bookmark syncing i get an error that the firefox bookmark plugin is not found. Have tried reinstalling firefox, disabling all other plugins, loading in safe mode, etc.

Windows 10 Pro 1803 iCloud 7.13 Firefox 68.0.2 (64-bit)

When I try to turn on icloud bookmark syncing i get an error that the firefox bookmark plugin is not found. Have tried reinstalling firefox, disabling all other plugins, loading in safe mode, etc. Windows 10 Pro 1803 iCloud 7.13 Firefox 68.0.2 (64-bit)
Attached screenshots

All Replies (7)

more options

Apple was not able to help me resolve this issue and referred me to mozilla support

more options

Per the information that you posted, the iCloud Bookmarks extension is installed and enabled. iCloud Bookmarks 2.1.23 (firefoxdav@icloud.com)

more options

Yes, it's installed. iCloud doesn't recognize it, which is the problem. See attached screenshot.

more options

If you click the extension name to go to its details page, are there any settings that might need to be adjusted?

more options

You can try to uninstall and reinstall the iCloud extension.

more options

I’ve tried that. Still not working

more options

In this article it says :

"The only catch with iCloud Bookmarks for Windows users is that you need to install the iCloud desktop app. "

Maybe you'll find some tips here :

https://www.makeuseof.com/tag/icloud-sync-problems-x-fixes-common-cloud-storage-issues/

Or use an alternative add-on like :

https://addons.mozilla.org/en-US/firefox/addon/fvd-synchronizer/