We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot print page 1 to n after Windows 10 1903 update

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by Graham

Graham
Graham
more options

Since the Windows 10 1903 update which installed last week our three laptops have all developed a problem when trying to print selected webpages in Firefox. Selecting ALL in print range works OK. Selecting PAGES FROM 1 TO 3 (for example) results in the error. See attached photo. Pressing 3 may eventually get a 3 in the TO box. Often, any other number may appear or even a blank. I have followed the printer reset procedures in article http://mzl.la/1BAQqop and re-installed the printer too. Have run FF in safe mode. In all cases the problem persists.

Have tried Edge and IE both of which work OK and they have different looking print routines.

All three laptops have Roboform password manager extension installed. One laptop recently developed a problem when typeing the master password. Incorrect random charactors were being entered instead of the chosen keystroke. Verified by using a keystrike logger.

Any info and help would be gratefully received

Since the Windows 10 1903 update which installed last week our three laptops have all developed a problem when trying to print selected webpages in Firefox. Selecting ALL in print range works OK. Selecting PAGES FROM 1 TO 3 (for example) results in the error. See attached photo. Pressing 3 may eventually get a 3 in the TO box. Often, any other number may appear or even a blank. I have followed the printer reset procedures in article http://mzl.la/1BAQqop and re-installed the printer too. Have run FF in safe mode. In all cases the problem persists. Have tried Edge and IE both of which work OK and they have different looking print routines. All three laptops have Roboform password manager extension installed. One laptop recently developed a problem when typeing the master password. Incorrect random charactors were being entered instead of the chosen keystroke. Verified by using a keystrike logger. Any info and help would be gratefully received
Attached screenshots

Chosen solution

There may be cases where anti-keylogger tools and certain IME's are not completely compatible with Firefox. However, if you can type 1 but not 3, that's really strange.

Do you want to try switching to the default system print dialog? If I recall correctly, the only difference involves selecting frames for printing. Here's how:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste native and pause while the list is filtered

(3) Double-click the print.extend_native_print_dialog preference to switch the value from true to false

Any improvement?

Read this answer in context 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

There may be cases where anti-keylogger tools and certain IME's are not completely compatible with Firefox. However, if you can type 1 but not 3, that's really strange.

Do you want to try switching to the default system print dialog? If I recall correctly, the only difference involves selecting frames for printing. Here's how:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste native and pause while the list is filtered

(3) Double-click the print.extend_native_print_dialog preference to switch the value from true to false

Any improvement?

Graham
Graham Question owner
more options

Hello jscher2000, Bingo! Thank you for this fix, works a treat. Very very grateful for your help. Kind regards Graham