Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After using Firefox for many years I am done with it. Here's why:

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

All of a sudden my addons quit working - ALL of them, so I have to do something about that so I can do my work. Then when I try to download addons fronm your site i get "Download failed. Please check your connection." because YOU have YOUR clock set wrong. Your error message gives no clue it is a clock problem. (Some people report it failed when their clock was wrong but mine was correct.) So I made my clock wrong by a day and it worked.

It is inexcusable that you made all (Most ?) addons fail with no warning to users. It is inexcusable that you did so little to no testing and so do not know even now that your clock is wrong.

I can no longer trust Mozilla.

All of a sudden my addons quit working - ALL of them, so I have to do something about that so I can do my work. Then when I try to download addons fronm your site i get "Download failed. Please check your connection." because YOU have YOUR clock set wrong. Your error message gives no clue it is a clock problem. (Some people report it failed when their clock was wrong but mine was correct.) So I made my clock wrong by a day and it worked. It is inexcusable that you made all (Most ?) addons fail with no warning to users. It is inexcusable that you did so little to no testing and so do not know even now that your clock is wrong. I can no longer trust Mozilla.

All Replies (1)

more options

This is a problem with an expired intermediate certificate that is used to verify signed extensions that causes extensions to get disabled. This is being worked on.

See also:

At about 6:10 PST we received a report that a certificate issue for Firefox is causing add-ons to stop working and add-on installs to fail.
Our team is actively working on a fix. We will update as soon as we have more information.
  • Bug 1548973 - (armagadd-on-2.0) All extensions disabled due to expiration of intermediate signing cert

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)