Long list of saved email folders in Folder Pane on left side of screen has disappeared. Tried Unified and All folders views. Help - I use these folders daily.
Opened Thunderbird this AM and all the folders under my account name and local folders were gone. All I can see on the Folder Pane (left side of the screen) are Drafts, Sent and another Sent, each of which contains a very few ancient messages. I found directions for a fix somewhere on this site (can't find it now) and followed them: right click on account name, select Subscribe, click Refresh when I see a list of the missing folders, select them all, click Subscribe. This seemed to work -- except I still don't see the list of folders in the Folder Pane. I have an imap account and am in Unified view (I tried the other views to no avail). Thanks.
Chosen solution
To diagnose problems with Thunderbird, try one of the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
All Replies (2)
Chosen Solution
To diagnose problems with Thunderbird, try one of the following:
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Thanks, Matt. Before I received your response I repeated the steps that I had found on the site before: (1)right-click on account name in the Folder Pane, (2) select Subscribe, (3) if list of folders appears, click Refresh, (4) select require folders and click Subscribe. Once again, the folders did not appear in the Folder Pane. Later in the day, I accidentally double-clicked the account name and -- poof! -- there was the entire list, intact. So, problem solved. But accidentally, which is not necessarily a good thing.
Clearly, I don't understand the organizing factor involving folders without a heading (like Inbox and Trash), folders saved under my account name, and local folders. My Folder Pane has folders in all categories, sometimes duplicates. Is there a basic tutorial for organizing the folder pane? Thank you. BB