Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

sarcherk
sarcherk
more options

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could be an issue with the fbplugin (Facebook photo uploader).

sarcherk
sarcherk Question owner
more options

Here is the link to my crash report: https://crash-stats.mozilla.com/report/index/fc12d0b7-3610-4dc7-a416-f6b1d0181116

The Report ID is: 15810771-C010-4103-BBAB-D3CA635CCB97

Also when I go to about:plugins there is no fbplugin listed. Where would I be able to find it, if my crash report says that is the reason why it is crashing?

Modified by cor-el

FredMcD
FredMcD
more options

sarcherk said

Here is the link to my crash report: https://crash-stats.mozilla.com/report/index/fc12d0b7-3610-4dc7-a416-f6b1d0181116

That link is misidentified as http://example.com/

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.14 OS Version 10.14.0 18A391

bp-fc12d0b7-3610-4dc7-a416-f6b1d0181116 Signature: mozilla::dom::indexedDB::FileInfo::GetFileForFileInfo

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1432133 NEW --- Crash in mozilla::dom::indexedDB::FileInfo::GetFileForFileInfo

FredMcD
FredMcD
more options

I found this on Bugzilla; https://bugzilla.mozilla.org/show_bug.cgi?id=1432133#a19722992_75935

status-firefox62: affected → wontfix status-firefox63: affected → fix-optional status-firefox64: --- → fix-optional

Reported: 10 months ago Modified: 22 days ago