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I can't get Firefox to play movies or TV on Amazon; I get an error message that says "Video Unavailable."

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by FireLuca92

JWayland
JWayland
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Then it says:

"We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp."

But when I go to that place there is no help for my problem. I tried contacting Amazon through their chat but they were no help at all. They said my connection speed was too slow but that had nothing to do with it.

Then it says: "We're experiencing a problem playing this video. For assistance, please go to www.amazon.com/videohelp." But when I go to that place there is no help for my problem. I tried contacting Amazon through their chat but they were no help at all. They said my connection speed was too slow but that had nothing to do with it.

All Replies (1)

FireLuca92
FireLuca92
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Hi, I have the same problem. I tried everything, I disabled add-ons, graphic acceleration, uninstall and install firefox, clean cookies and cache... everything! But I can't watch any movie/series on prime video.

Edit: Today I tried to play one random episode and it started for a few seconds, then the error message again.

Modified by FireLuca92