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have a black screen and firefox will not load

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by FredMcD

jacornett6
jacornett6
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Firefox will not load. Continue to get a black or white screen with the blue wheel rotating. Other web browsers continue to work correctly. Have tried uninstalling and reinstalling but same effect.

Firefox will not load. Continue to get a black or white screen with the blue wheel rotating. Other web browsers continue to work correctly. Have tried uninstalling and reinstalling but same effect.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}