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How do I fix or modify Firefox... the URL doesn't LOAD PROPERLY! I'll send image.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

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Aloha SUPPORT:

CAN you help ME???

I've closed, deleted, re-installed MULTIPLE times, etc.

How do I fix this???? It doesn't LOAD PROPERLY in Firefox!

I'm using [FVD] Speed Dial(S) as my HOME PAGE = I love it and ONLY this URL loads [LIKE DOS] improperly.

I've accessed this URL with BOTH - Chrome & MS Internet Explorer = NO PROBLEM.

Firefox # 58 is my DEFAULT BROWSER!

Mahalo & Thanks a million!

J LUCKY Hilderman xxx-xxx-xxxx in Calif SF Bay Area


PS. NO IMAGE WILL UPLOAD... It's LIKE A DOS FILE WITH NO Graphical User Interface. Similar to BEFORE Netscape.


edited phone# from public and search/spam bots on this public forum.

Aloha SUPPORT: CAN you help ME??? I've closed, deleted, re-installed MULTIPLE times, etc. How do I fix this???? It doesn't LOAD PROPERLY in Firefox! I'm using [FVD] Speed Dial(S) as my HOME PAGE = I love it and ONLY this URL loads [LIKE DOS] improperly. I've accessed this URL with BOTH - Chrome & MS Internet Explorer = NO PROBLEM. Firefox # 58 is my DEFAULT BROWSER! Mahalo & Thanks a million! J LUCKY Hilderman xxx-xxx-xxxx in Calif SF Bay Area PS. NO IMAGE WILL UPLOAD... It's LIKE A DOS FILE WITH NO Graphical User Interface. Similar to BEFORE Netscape. edited phone# from public and search/spam bots on this public forum.

Modified by James

All Replies (3)

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Hi, Since you have uninstalled and re-installed could you please try it this way : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 58.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Can you give it another try to attach a screenshot?

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> cookies: "Show cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and Cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

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Please provide public link(s) (no password) that we can check out. No Personal Information Please !


Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.