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Since the upgrade I can't access my bank or a couple other websites due to security. How do I get past this?

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by jmhumy

jmhumy
jmhumy
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I've got this a couple times now on a couple different websites that I have to log in to. I get a message also that says for me to contact the website. i don't think so. Everything worked great up until the upgrade to quantum. Let me switch stuff back or put controls in to control this until the rest of the industry catches up.

Secure Connection Failed

The connection to the server was reset while the page was loading. 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.
I've got this a couple times now on a couple different websites that I have to log in to. I get a message also that says for me to contact the website. i don't think so. Everything worked great up until the upgrade to quantum. Let me switch stuff back or put controls in to control this until the rest of the industry catches up. Secure Connection Failed The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Chosen solution

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

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All Replies (2)

Shadow110
Shadow110
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Chosen Solution

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

jmhumy
jmhumy Question owner
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Thank you. I have been able to get on the couple websites that were not working before. Now I just need to find the new extension/add-on that will get rid of the tabs. Can't find one since the update.