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How do I sync the emails on one of our systems?

  • 3 replies
  • 1 has this problem
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  • Last reply by Zenos

CRUser
CRUser
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One of our systems was recently upgraded to the most recent version of Thunderbird. Now none of the emails are showing in any of the inboxes of any of the email accounts. Also, we do not have a record of any of the passwords for any of the email accounts.

One of our systems was recently upgraded to the most recent version of Thunderbird. Now none of the emails are showing in any of the inboxes of any of the email accounts. Also, we do not have a record of any of the passwords for any of the email accounts.

All Replies (3)

Matt
Matt
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  • Top 10 Contributor
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That sounds like an anti virus or firewall blocking access to the internet for Thunderbird. In that case all folders disappear from IMAP mail accounts because the server is "missing"

CRUser
CRUser Question owner
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Thanks, Matt. So what do I do to find the "missing" server and get the emails back?

Zenos
Zenos
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Make sure your firewall or other security software permits Thunderbird to access the Internet.

A simple check is to restart the computer in its operating system's "safe mode with networking" mode, which will give you Internet connectivity but no firewall, antivirus etc.